Support & Service Management

Application and production support, incident and problem management and IT service management for business systems.

Keep business applications running in production: incidents, problems, monitoring, batch and releases.

Keep Murex MX.3 running for the business: incidents, end-of-day batch, interface and workflow failures, root-cause analysis and fixes.

Run second- and third-line FIS Front Arena support: incidents, root-cause analysis, end-of-day batch, deployments and environment health.

Support FIS Adaptiv risk runs in production: end-of-day scheduling, incidents, deployments, patching and ad hoc risk reports for Risk teams.

Run and improve ServiceNow instances: users, roles, forms, catalog items, notifications, reports and upgrades.

Implement ServiceNow ITSM: incident, problem, change, request and knowledge, designed to ITIL practice.

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